Privacy Policy

1. Introduction

Global Knowledge LLC ("we," "our," or "us"), a Delaware limited liability company with principal offices at 101 California Street, Suite 2710, San Francisco, CA 94111, USA, is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and job title.
• Business Information: Company details, industry, procurement needs, and project specifications.
• Communication Data: Records of correspondence with us, including emails and inquiry forms.
• Technical Data: IP address, browser type, operating system, and website usage data collected via cookies and analytics tools.
• Transaction Data: Details of services purchased, payment records, and billing information.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage, and improve our operational services.
• To communicate with you regarding your inquiries and projects.
• To process payments and manage our business relationship.
• To comply with legal obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• To send service-related communications and updates.
• To analyze website usage and improve user experience.
• To prevent fraud and ensure security.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our legal bases for processing personal data are:

• Contract: Processing necessary for the performance of a contract with you.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Legal Obligation: Processing required to comply with applicable law.
• Consent: Where you have given us explicit consent to process your data for specific purposes.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in delivering our services (subject to confidentiality obligations).
• Business Partners: Only with your explicit consent and as necessary to deliver contracted services.
• Legal Authorities: When required by law, court order, or governmental authority.
• Successors: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

6. International Data Transfers

As a global operations company, we may transfer your data internationally. When transferring data from the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or we rely on adequacy decisions where applicable. We ensure all international transfers comply with applicable data protection laws.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Business relationship data is typically retained for seven (7) years after the conclusion of services, in accordance with applicable legal and regulatory requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten") where applicable.
• Restriction: Request that we limit processing of your data.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise your rights, contact us at Info@globalknowledge.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. You may control cookie settings through your browser settings. Disabling certain cookies may affect website functionality. We use analytics tools solely for aggregate usage analysis and do not use cookies for advertising targeting.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information. To submit a California privacy request, contact us at Info@globalknowledge.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated Policy.

14. Contact Us